🔒 Legal

Privacy Policy

Last updated: 2026 eSeva Smart CRM — Digital Personal Data Protection Act, 2023

This Privacy Policy explains how eSeva Smart CRM collects, uses and protects information when you use our CRM platform for CSC and multi-service centers. By registering or using the service, you agree to this policy.

Data We Collect

Name, phone number and email of center owners and staff
Customer / lead records you enter in the CRM
Usage data needed to run and improve the service

How We Use Data

We use data to provide CRM features (customers, reminders, payments, reports), send important account messages, and improve performance and security. We do not sell your personal data.

Security

We use reasonable technical measures — including encrypted connections and access controls — to protect your account. No system is perfectly secure; please keep your login credentials private.

Data Sharing

We do not sell or rent personal data. Data may be processed by trusted providers only as needed to run the service (hosting, payments, messaging). We share data with authorities only when Indian law requires it.

Your Rights

You can request access, correction or deletion of your personal data anytime. Center owners: include your registered mobile / center ID when you write to us.

In plain language: your center data stays yours. We use it to run eSeva Smart CRM — not to sell lists.

Have a question?

For anything about privacy or eSeva Smart CRM — reach us directly.

📧 support@escrm.in 💬 WhatsApp

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